Unit 12.- services

Handle // deal with // make

Satisfaction // service // loyalty

An apology // a refund // some advice

Staff // company // customer-service

A good // a bad //an excellent

TOP TEN

ASKING FOR A JOB

FOR AN JOB INTERVIEW:

© You have to dress with formal suit, it’s recommendable to wear navy blue, black or gray,

© You have to be punctual, in order to make a good impression about your responsibility

© You must to be relax, it’s important don’t look nervous

© The C.V. is your first recommendation letter, you have to prepare it before

© You should keep your personal document into a serious color folder

© If you are a woman, your makeover shouldn’t be very showy

© If you are a man, you shouldn’t use makeover

© You haven’t to wear piercing

© In some places, the interviewer could ask you about personal skills or defects, you should prepare you answer before the interview

© Before go into the place you’ll ask for a job you should repeat: “I’m the perfect for the job and I’ll get it”

C. V.

HERNANDEZ HERNANDEZ FLOR ADRIANA Age: 20 Marital status: Single Address: # 1 Fuerte de Guadalupe st in México City, Z.P. 09230 Telephone: 01 (55) 5773 6818 LABORAL EXPERIENCES:
January 2008-Rigth Now	Manager of material Resources/ Suites Puebla 386, 01(55) 5256-2303
October 2007-January 2008	Personal Assistant, / Administradaora la Palapa, 01(55) 5623-1910
June 2007 -october 2007	Archivist / Direccion 1 Educacion Primaria SEP, 01(55) 3601·1000
August 2006-June 2007	Prívate Teacher
STUDIES:
2006-Right now	Instituto Politécnico Nacional,/ Escuela Superior de Comercio y Administración, /Trade Comercial.
2003-2006	Instituto Politecnico Nacional,/ CECyT 13 Ricardo Flores Magon,/Technical of Management
EXTRA COURSES
2005-Right now	Instituto Politécnico Nacional,/ CELEX Taxqueña/English
2004	Instituto Politécnico Nacional/Unidad de Tecnología Educativa Taxqueña/ Informatics Comunication Technics (multimedia)
2003	Instituto Politecnico Nacional,/ CECyT 7, Cuahutemoc,/Computing
HOBBIES Reading, Acting, Dancing and working into groups
Personal References: Dulce Adriana Gomez Rosal, 85 Churubusco Street in México City 01(55) 5793 2212 Jorge Luis Pineda Cardenas, 7, Iturbide Street in Mèxico City 01(55)5847 3469